Refund Policy

The services, reports, drawings, and advice provided by RealiNZ (Supercooled Ltd) are based on our professional interpretation of the New Zealand Building Act 2004, the Building Code, and associated standards at the time of service.

While every effort is made to ensure accuracy, RealiNZ (Supercooled Ltd) does not guarantee approval from councils or regulatory bodies. Final decisions on compliance, building consents, or Certificates of Acceptance (COAs) rest solely with the relevant local authority.

RealiNZ NZ accepts no liability for:

• Decisions made by councils or third parties.

• Costs, losses, or damages arising from reliance on our services.

• Changes in legislation, regulations, or council policies beyond our control.

Clients remain responsible for ensuring they provide full, accurate, and timely information relating to their project. Where appropriate, independent legal, engineering, or specialist advice should be sought.

By engaging RealiNZ (Supercooled Ltd), the client acknowledges and accepts this disclaimer.

Refund Policy - the basics

RealiNZ (Supercooled Ltd) provides professional consulting and compliance services tailored to each client’s specific project. Because our work involves time, expertise, and submission of documents to councils and third parties, we are generally unable to provide refunds once work has commenced.

Refunds will only be considered in the following circumstances:

• Where an error has been made solely by RealiNZ (Supercooled Ltd) that cannot be reasonably rectified.

• Where services have been paid for in advance and not commenced.

We are not responsible for costs incurred due to council decisions, third-party requirements, or changes to your project scope once work has begun.

If you believe you are entitled to a refund, please contact us in writing at info@realinz.co.nz within 14 days of the invoice date. Requests will be assessed on a case-by-case basis.